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Contact Community Services, Syracuse, NY
Contact Community Services

Crisis Chat FAQs
Crisis Chat is a partnership with Contact Community Services, CONTACT USA and the National Suicide Prevention Lifeline (NSPL). Crisis centers across the country have joined together to provide online emotional support, crisis intervention and suicide prevention services. All crisis centers that participate in this Crisis Chat program are members of the NSPL phone network and are accredited by CONTACT USA in the area of online emotional support.

Download Crisis Chat Poster (PDF)

Chat Off

If the service appears offline or busy, please call the Contact Hotline directly
at 315-251-0600. We are available 24/7.

National Suicide Prevention Lifeline NATIONAL SERVICE
Crisis Chat service is also available 24/7
through the National Suicide Prevention Lifeline

The Click to Chat button
is on the right-hand side
of their home page.

Who should use the Contact’s Crisis Line Chat program?
Anyone who is depressed, going through a hard time, is thinking about suicide or just needs to talk can use chat. The chat counselors are here to listen and support you through whatever difficult times you may be facing.

What should I expect during a Crisis Line Chat session?
Our goal is to help you reduce stress and feel empowered to make healthy decisions. You will be asked questions regarding your safety, feelings, social situation, and if you have any thoughts of suicide. If a chat counselor feels you are in danger they will speak with you about accessing emergency services, and/or additional contact information to ensure your safety. The chat counselor will work with you to create a safety plan if necessary.

Are all Crisis Line Chat communications secure and confidential?
The confidentiality and security of chats are ensured through our chat software provider. All of your communications are securely encrypted from your computer to ours.

Accessing Crisis Chat
The Crisis Chat service is available 24/7 through a partnership with Contact and the National Suicide Prevention Lifeline. If all chat specialists are busy assisting other visitors you will be asked to try the chat again in a half hour. You can call the Contact Hotline at 315-251-0600 24/7.

Step 1: Read and accept the Chat terms and conditions
Step 2: Click the chat icon to the right
Step 3: Complete and submit the brief pre-chat questions

Once you have completed your chat session, you will also be asked to respond to a few post-chat questions about our service. Learning more about your experiences with Crisis Chat will allow us to further develop our service to more closely fit your needs. We would really appreciate your feedback.

Crisis Chat etiquette

  • Use a computer with a strong internet connection to minimize disruptions.
  • Use respectful language.
  • Stay focused on the chat and respond promptly, limit multitasking.
  • If you need to step away from your computer, let us know or end the chat and come back when you have more time.

Phone: 315-251-1400  
Fax: 315-251-2218

6311 Court Street Road
East Syracuse, NY 13057

Vehicle donation call 877-999-8322

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