Students in classroom
Home
Crisis and Suicide Prevention
Mental Health Training
Student Progamming
Grant After School Program
Teacher training
Community Resources
List of Programs
Schedule for Training
Volunteer
Teen Talk Radio
line
FacebookTwitterRss
line
Employment
News and Events
Web Resources
Staff
About and Affiliations
Financial Information
Brochures and Posters
Contact Us and Location


Contact Community Services, Syracuse, NY
Contact Community Services


Crisis Chat FAQs
Crisis Chat is a partnership with Contact Community Services, CONTACT USA and the National Suicide Prevention Lifeline (NSPL). Crisis centers across the country have joined together to provide online emotional support, crisis intervention and suicide prevention services. All crisis centers that participate in this Crisis Chat program are members of the NSPL phone network and are accredited by CONTACT USA in the area of online emotional support.

Download Crisis Chat Poster (PDF)


Chat On


If the service appears offline or busy, please call the Contact Hotline directly
at 315-251-0600. We are available 24/7.



National Suicide Prevention Lifeline NATIONAL SERVICE
Crisis Chat service is also available 24/7
through the National Suicide Prevention Lifeline


The Click to Chat button
is on the right-hand side
of their home page.


Who should use the Contact’s Crisis Line Chat program?
Anyone who is depressed, going through a hard time, is thinking about suicide or just needs to talk can use chat. The chat counselors are here to listen and support you through whatever difficult times you may be facing.


What should I expect during a Crisis Line Chat session?
Our goal is to help you reduce stress and feel empowered to make healthy decisions. You will be asked questions regarding your safety, feelings, social situation, and if you have any thoughts of suicide. If a chat counselor feels you are in danger they will speak with you about accessing emergency services, and/or additional contact information to ensure your safety. The chat counselor will work with you to create a safety plan if necessary.


Are all Crisis Line Chat communications secure and confidential?
The confidentiality and security of chats are ensured through our chat software provider. All of your communications are securely encrypted from your computer to ours.


Accessing Crisis Chat
The Crisis Chat service is available 24/7 through a partnership with Contact and the National Suicide Prevention Lifeline. If all chat specialists are busy assisting other visitors you will be asked to try the chat again in a half hour. You can call the Contact Hotline at 315-251-0600 24/7.


Step 1: Read and accept the Chat terms and conditions
Step 2: Click the chat icon to the right
Step 3: Complete and submit the brief pre-chat questions


Once you have completed your chat session, you will also be asked to respond to a few post-chat questions about our service. Learning more about your experiences with Crisis Chat will allow us to further develop our service to more closely fit your needs. We would really appreciate your feedback.


Crisis Chat etiquette

  • Use a computer with a strong internet connection to minimize disruptions.
  • Use respectful language.
  • Stay focused on the chat and respond promptly, limit multitasking.
  • If you need to step away from your computer, let us know or end the chat and come back when you have more time.

Phone: 315-251-1400  
Fax: 315-251-2218
contact@contactsyracuse.org


CONTACT COMMUNITY SERVICES, INC.
6311 Court Street Road
East Syracuse, NY 13057


Vehicle donation call 877-999-8322

All rights reserved
Copyright 2005-2017


Website Development in Syracuse
CustomWebHelp

Home
Contact Us & Location
List of Programs
Schedule for Training
Volunteer
Employment
News & Events
Web Resources
Staff & Board of Directors
About & Affiliations
Financial Information
Brochures & Posters
Join Mailing List

COMMUNITY RESOURCES
Contact Hotline
Crisis Chat
211CNY
211CNY DISABILITY
SICD Resource Center
Telecare
Teen Talk
CRISIS & SUICIDE PREVENTION
Contact hotline
Crisis Chat FAQs
National Suicide Prevention Lifeline
Suicide Prevention Information
211CNY (formerly mental health/helpline)
Suicide Prevention Training
Talk Saves Lives
QPR Gatekeeper Training
safeTALK
ASIST Applied Suicide Intervention
Mental Health First Aid

MENTAL HEALTH TRAINING
Children 1st
Anger Management
Suicide Prevention Training
Mental Health First Aid
Hotline Volunteer Training
STUDENT PROGRAMMING
Grant After School Application
Primary Project
Contact Youth Development
Student Assistance Program
High School Graduation Initiative
Teen Talk

TEACHER TRAINING
PAX Good Behavior Game
FBA & BIP
Mental Health First Aid
START
Positive Behavior Strategies
Child Specific Interventions
SEL Social Emotional Learning


United Way